Shipping Policy

At Vogue Wing, we strive to deliver your product with the utmost care and efficiency. Our Shipping Policy provides detailed information on how we handle the delivery of your orders.

1. Order Processing

• Order Confirmation: Once you place an order, you will receive a confirmation call, email or SMS (text/Whatsapp) from our Customer Service Department to ensure order confirmation and accuracy. After confirmation, your order will be processed.
• Processing Time: Orders are processed within 1-3 business days after payment is received. Please note that orders placed on weekends, holidays or after 06:00 PM will be processed on the next business day.
• Business Days: Monday to Friday will be considered as business days.

2. Shipping Methods & Delivery Times

• Standard Shipping: Delivery within 3-6 business days, depending on your location.
• International Shipping: Delivery times vary by destination. Please allow 10-15 business days for international orders.

3. Shipping Costs

• Standard Shipping: A flat rate of PKR. 250/- will be charged on every order.
• International Shipping: Costs are calculated at checkout based on the destination and shipping method selected.

4. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor your shipment progress until it reaches your door.

5. Shipping Restrictions

• Customs & Duties: International orders may be subject to customs duties and taxes. These fees are the responsibility of the customer and will be calculated at checkout.

6. Delays & Issues

While we strive to ensure timely delivery, unforeseen delays may occur due to weather, carrier issues, or customs clearance. If your shipment is delayed, please contact us at cc.voguewing@outlook.com, and we will work with you to resolve the issue.

7. Lost or Damaged Shipments

In the unlikely event that your order is lost or arrives damaged, please contact us immediately at cc.voguewing@outlook.com with your order number and a description of the issue. We will initiate an investigation with the carrier and work to resolve the problem promptly.

8. Contact Us

For any questions or concerns about our Shipping Policy, please reach out to us at cc.voguewing@outlook.com. We are here to help ensure your Vogue Wing experience is seamless.